The terms that govern your use of our website and your engagement of our mental health services.
These Terms and Conditions ("Terms") govern your use of the website located at wellnursementalhealthservicespty.site ("Site") and your engagement of any services provided by Wellnurse Mental Health Services Pty Ltd (ABN 95 697 040 412 / ACN 697 040 412) ("Wellnurse", "we", "us", or "our").
By accessing our Site, contacting us, or engaging our clinical services, you ("you" or "Client") agree to be bound by these Terms. If you do not agree, please do not use our Site or engage our services.
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia, including but not limited to the Competition and Consumer Act 2010 (Cth) (incorporating the Australian Consumer Law), the Health Practitioner Regulation National Law, the Mental Health Act 2014 (WA), the Health Records Act 2001 (WA), and the Privacy Act 1988 (Cth).
You may access and use the Site for lawful personal or professional purposes in accordance with these Terms. You must not:
The content on this Site is provided for general informational purposes only and does not constitute medical or psychological advice. It should not be relied upon as a substitute for professional mental health care.
Wellnurse provides professional mental health services including clinical psychology, counselling, psychotherapy, psychiatric consultation, workplace mental health programmes, telehealth consultations, and group therapy and support programmes.
All clinical services are delivered by AHPRA-registered health professionals in accordance with their respective codes of conduct and professional standards. The specific modalities, duration, and approach of treatment will be agreed between you and your clinician.
Nothing on this Site constitutes a guarantee of treatment outcomes. Mental health treatment is a collaborative process and results may vary between individuals.
All intellectual property rights in the content of the Site — including text, graphics, logos, clinical resources, and software — are owned by or licensed to Wellnurse Mental Health Services Pty Ltd. Nothing in these Terms grants you any right to use our intellectual property other than as permitted herein.
Clinical resources, worksheets, and materials provided to you during the course of treatment are for your personal use only and may not be reproduced, distributed, or commercially exploited without our written permission.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (ACL) (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded or limited.
Where our services are supplied to a consumer under the ACL, you may have consumer guarantees including that services are rendered with due care and skill, are fit for the purpose for which they are supplied, and are provided within a reasonable time.
To the extent permitted by law, our liability for a breach of a non-excludable consumer guarantee is limited (at our election) to:
Our clinicians hold current AHPRA registration and maintain professional indemnity insurance. All clinical services are delivered in accordance with the codes of conduct and professional standards set by the relevant national boards (Psychology Board of Australia, Australian Health Practitioner Regulation Agency, and the Medical Board of Australia where applicable).
Clinical care is provided on the basis of an individual assessment and treatment plan. We do not guarantee specific outcomes from treatment. The therapeutic relationship is a collaborative process, and progress depends on a range of factors including client engagement, the nature of the presenting condition, and the appropriateness of the selected therapeutic approach.
Subject to clause 8 and to the fullest extent permitted by law:
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
You agree to indemnify, defend, and hold harmless Wellnurse, its directors, officers, employees, clinicians, and agents from any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from:
Both parties agree to keep confidential all non-public information received from the other party in connection with the clinical engagement, and to use such information only for the purposes of that engagement. This obligation survives termination for a period of 3 years and does not apply to information that is or becomes publicly known other than through breach of this clause.
Clinician-client confidentiality is governed by the professional codes of conduct issued by AHPRA and the relevant national boards, which impose obligations that may exceed those set out in this clause.
Either party may terminate a clinical engagement by providing reasonable written notice. Upon termination:
We reserve the right to suspend or terminate access to the Site at any time without notice. We also reserve the right to decline or terminate clinical services where there is a conflict of interest, risk of harm, or other reasonable grounds, subject to our duty of care obligations.
In the event of a dispute, the parties agree to:
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction, including in circumstances involving a risk of harm to a client or others.
Your personal and health information is handled in accordance with our Privacy Policy, which forms part of these Terms. We handle health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records Act 2001 (WA).
We may update these Terms at any time by publishing the revised version on our Site. The revised Terms will be effective from the date of publication. Continued use of the Site or engagement of our services after changes are published constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
Failure by Wellnurse to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any written clinical services agreement and our Privacy Policy, constitute the entire agreement between you and Wellnurse with respect to your use of the Site and engagement of our services, superseding all prior agreements, representations, and understandings.
These Terms are governed by and construed in accordance with the laws of Western Australia and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Western Australia (and any relevant appellate courts) for the resolution of any disputes arising under or in connection with these Terms.
For any questions regarding these Terms, please contact: